The contents of this article highlight solutions known to solve issues where the inMusic Software Center fails to open/launch on Windows 10/11 operating systems.


TABLE OF CONTENTS


Reinstallation


Proceed with reinstalling the inMusic Software Center Application - Visit THIS hyperlink to obtain the latest build for Windows.


Disable Bluetooth settings

  • Press the Windows key + I together to open the Settings app. 
  • Navigate to Devices -> Bluetooth & other devices. 
  • On the right side, you can use the “Bluetooth” option to turn on or disable Bluetooth.
    • Disable Bluetooth
  • Attempt to launch the inMusic Software Center



Graphics Card Confliction


Your PC's graphics card driver may prevent inMusic Software Center from launching as expected. 


To resolve this... 

  • Place the inMusic Software Center on your desktop 
  • Right-click the icon and select properties. 
  • In the properties window, select 'Compatibility' tab
  • 'Check / Tick' the box that states 'Run in 640 x 480 resolution' as seen below



  • Click Apply and OK  
  • Launch the Software Center
  • When the program launches,  login to your profile
  • Once logged in, close down the Software Center 
  • Right-click on the Application
  • Navigate to the 'Compatibility' tab
  • 'Uncheck / Tick' 'Run in 640 x 480 resolution'  
  • Click Apply and OK
  • Launch the inMusic Software Center
  • The application should now launch as expected


Display Resolution / Screen Refresh Rate


Some complex display setups may suffer from this problem - In these cases, adjust the Display Resolution / Screen Refresh Rate.  See the steps below to help you re-configure this: 

  • Right-click on your desktop
  • Select 'Display Settings'
  • Change the display resolution
    • Navigate to Display Resolution
    • Select the recommended for your Monitor OR Select 1920 x 1080
  • Change the display refresh rate
  • Navigate to 'Advanced display'
    • Reduce refresh rate to 60.06hz or lower


If you're still experiencing this issue, please contact our friendly support team by submitting a new support ticket. 



Corrupt Library


Users who have previously installed inMusic Software Center might be experiencing a corrupted Software Center library.


The following steps require users to access sensitive data on their computer - Users must perform a backup of their machine to minimise any complications associated with data loss.


If you're not sure how to configure / setup a Windows System Restore Point, see THIS guide from Microsoft.

 

inMusic Brands is not responsible for issues associated with data loss. 


To solve this issue, refer to the steps below: 


  • Show Hidden Files in Windows
  • Open File Explorer
  • Click the 'View' tab
  • Navigate to 'Show' and click 'Hidden Items'
  • Navigate to the following directories on your computer:
    • C:\Users\USERNAME\AppData\Local
    • C:\Users\USERNAME\AppData\Roaming
  • Locate the Folders inmusic_software_center & inMusicBrands
  • Delete these folders from both directories:
    • C:\Users\USERNAME\AppData\Local
    • C:\Users\USERNAME\AppData\Roaming
  • Empty your Recycle bin
  • Restart your computer
  • Re-download / Install inMusic Software Center
    • Visit THIS hyperlink to obtain the latest build for Windows.
  • Launch inMusic Software Center


Questions? Concerns? Feedback? If you are still having trouble, please use the New Support Ticket button at the top to contact our support team for further assistance.